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Passing Your Itil Foundation Exam (Best Management Practice)
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- Sales Rank: #7461767 in Books
- Published on: 1601
- Binding: Paperback
Most helpful customer reviews
9 of 10 people found the following review helpful.
Awesome book for the ITIL Foundation exam
By Afterbyrner
This book was recommended by my company, which required me to get ITIL Foundations certified. This was the only piece of study material I used, outside of practice exams, in order to pass the test. This is a great resource for anyone just learning the ITIL methodology that wants to take the Foundation exam. I also highly recommend getting your hands on as many practice questions as possible before taking the exam. The book has practice questions at the end of each chapter, and a full 40 question exam at the end of the book. The answers to the exam provide detailed reasons as to why they are correct. The practice questions are pretty close to the real test.
The book is 201 pages with some forewords, 13 chapters, a section for additional information and an index. The chapters are:
1- The ITIL qualification scheme
2- Introducction to service management
3- ITIL and the service lifecycle
4- Service strategy
5- Service design
6- Service transition
7- Service operation
8- Continual service improvement
9- Service management technology
10- How it all fits together
11- The examination and exam preparation
12- Sample ITIL Foundation examination
13- Answers
The real meat of the book is chapters 4-8, which go over the ITIL lifecycle. In each chapter, the overarching phases of the lifecycle are broken down into "Purpose and Objectives," "Scope," "Business Value," and "Key Principals." Then the corresponding processes for that phase are each broken down into the same categories, and related definitions are called out in highlighted boxes. Throughout the book there is a case study about a hotel, which gives real world examples of how to apply the concepts.
0 of 0 people found the following review helpful.
boring, bureaucratic over-complication of common sense in existence
By Somebody
If you're reading this than you probably already know that the subject matter of this book is quite possibly the most dry, boring, bureaucratic over-complication of common sense in existence. With that said, they did an amazing job minimizing the suffering of the reader with this book by getting straight to what you need to know for the exam and not wasting your time with unnecessary rambling like some others. Very direct and to the point, very well organized and makes a great reference. Half the size of "Foundations of IT Service Management" by Brady Orand, with much clearer explanations, overall this is the best book on the subject.
13 of 14 people found the following review helpful.
Easy read with all the info needed to pass the test
By Kathy Knowles
Read the book cover to cover, went back and reviewed the pre-highlighted text, and passed the test with 93%. Highly recommended.
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